Agen69 – Privacy Policy & Personal Data Protection

Agen69 is committed to protecting the privacy and security of personal information for all members using our platform. We understand that your trust in agen69 depends greatly on how we handle the information you share with us, and we take that responsibility seriously.

This Privacy Policy applies to all services provided by agen69 through the website agen69.run, including online casino, table games, live casino, progressive jackpots, Sports Betting, and all other related platform features. It also applies to all communications between you and agen69, whether via email, live support, or any other communication channels provided by the platform.

Agen69 operates in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data protection principles. This means your personal data is only collected and processed where there is a clear lawful basis — whether that is your consent, a contractual requirement, legitimate interest, or a legal obligation.

Agen69 collects your personal information through several different means depending on how you interact with the platform. The following are the categories of data we collect:

2.1 Information You Provide Directly

• Registration Information: Full name as per identification card, date of birth, Malaysian phone number, email address, and account password.
• Identity Verification (KYC) Information: A copy of your identity card (MyKad) or passport, a selfie for facial verification, and proof of current residential address if required.
• Payment Information: Payment method details include your Touch 'n Go phone number, GrabPay, Boost, ShopeePay, or DuitNow account number, or your bank account number for FPX via Maybank2u or CIMB Clicks. agen69 does not directly store your credit card numbers or banking passwords.
• Customer Support Information: The content of your communications with the agen69 support team, including emails, live chat transcripts, and complaint details.

2.2 Automatically Collected Information

• Usage Data: Game records, betting history, account balance, deposit and withdrawal transactions, and agen69 platform usage patterns.
• Technical Data: IP address, web browser type, device operating system, screen resolution, and device information used to access agen69.
• Location Data: General location information based on IP address for geographic region verification and legal compliance purposes.
• Cookie Data: Login session information, language and display preferences, and platform usage analytics collected through cookies and similar technologies.

The personal information agen69 collects is used for the following purposes, each of which has a clear and legitimate basis:

Platform Service Provision

• Creates and manages your agen69 account, and verifies your identity during login.
• Securely processes deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX online banking.
• Processes winning withdrawals to your registered payment method in under 15 minutes.
• Provides access to over 500 games including slots, baccarat, blackjack, roulette, Live Casino, and Sports Betting.
• Stores your game history and transaction records for account reference.

Security & Fraud Prevention

• Detecting and investigating suspicious activity, fraud, or money laundering.
• Verifies that players are eligible individuals aged 18 and above.
• Monitors usage patterns that may indicate attempts to abuse the agen69 bonus system.
• Protects the security of the platform and all other agen69 members from cybersecurity threats.

Communications & Customer Support

• Sending transaction notifications, deposit and withdrawal confirmations, and important account information.
• Responding to inquiries and complaints submitted to the agen69 support team.
• Sending information about agen69's latest promotions, bonuses, and offers if you have agreed to receive marketing communications.

Legal & Regulatory Compliance

• Complies with identity verification (KYC) and anti-money laundering (AML) requirements as mandated by the relevant regulatory authorities.
• Retains financial transaction records for the period required under applicable legislation.
• Complies with court orders or lawful requests from authorised authorities.

Agen69 does not sell, rent, or trade members' personal information to third parties for marketing purposes. However, in the course of operating the platform, there are certain situations where agen69 needs to share information with selected third parties:

Trusted Service Providers

Agen69 works with carefully selected third-party service providers to help operate the platform, including casino game providers such as Evolution Gaming and Pragmatic Play, payment processors handling transactions via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as identity verification service providers. All these providers are bound by strict data protection agreements and are only permitted to use your data for the specific purposes agreed upon with agen69.

Legal Requirements

Agen69 may be required to disclose your personal information when compelled to do so by law, court order, or a valid request from Malaysian government authorities. In such situations, agen69 will endeavour to notify you before the disclosure is made, unless doing so is prohibited or not practicable.

Agen69 takes serious investment in security infrastructure to ensure your personal data remains protected at all times. The technical and organisational security measures we have in place include:

• 256-bit SSL Encryption: All communications between your device and agen69's servers are encrypted using 256-bit SSL standards — the same level of protection used by Malaysia's major banks, including Maybank and CIMB.
• Secure Password Storage: Your password is never stored in plain text. agen69 uses strong cryptographic hashing to store passwords, meaning even agen69 staff cannot view your password.
• Internal Access Controls: Access to members' personal data within the agen69 system is restricted to employees who require that information to carry out their responsibilities, and all access is logged for audit purposes.
• Continuous Security Monitoring: agen69's systems are actively monitored around the clock to detect any unusual activity or attempted breaches.
• Regular Security Audits: agen69 undergoes regular security assessments conducted by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Data Backup: Member data is backed up regularly and stored in secure locations to prevent data loss from system failures or disasters.

While agen69 takes all reasonable steps to protect your data, no security system is entirely foolproof. In the event of a material data security breach affecting your personal information, agen69 will notify you and the relevant authorities within the timeframe required by applicable law.

The agen69 platform uses cookies and similar technologies to enhance the user experience and gather analytical information that helps us understand how the platform is being used. The following are the types of cookies agen69 uses:

Necessary Cookies

These cookies are required for the agen69 platform to function correctly. They store your login session, language preferences, and game session information. Without them, certain platform features will not work as intended. This type of cookie cannot be disabled.

Analytics Cookies

These cookies help agen69 understand how members interact with the platform — which pages are visited most, how long play sessions last, and where members encounter difficulties. This information is used in aggregated, anonymised form to improve the design and functionality of the agen69 platform.

Preference Cookies

These cookies store your personal preferences, such as your favourite table display, the betting limit settings you have configured, and your notification preferences. This allows agen69 to provide a more personalised experience each time you log back in.

You can manage or disable cookies through your web browser settings. However, disabling certain types of cookies may affect the functionality of the agen69 platform. We recommend keeping essential cookies enabled to ensure the best experience when playing on agen69.

As an agen69 member and an individual protected under Malaysian law, you have the following rights regarding your personal data:

• Right to Access: You have the right to obtain a copy of the personal information agen69 holds about you. Submit your request to support@agen69.run and we will process it within 14 business days.
• Right to Rectification: If the personal information agen69 holds about you is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account settings.
• Right to Erasure: Under certain circumstances, you may request that agen69 delete your personal information. This right has limitations — agen69 may need to retain certain data to comply with legal obligations or resolve ongoing claims.
• Right to Restrict Processing: You may request that agen69 restrict the processing of your data in certain situations, such as while you are disputing the accuracy of data we hold.
• Right to Object to Marketing: You can opt out of receiving marketing communications from agen69 at any time by clicking the "unsubscribe" link in any promotional email or by contacting the agen69 support team.
• Right to Data Portability: Under certain circumstances, you have the right to receive a copy of your personal data in a machine-readable format for transfer to another service.

To submit any request relating to your personal data rights, please contact the agen69 privacy team by email at support@agen69.run, clearly stating the nature of your request. agen69 will not charge a fee for a first request and will respond within the timeframe required by law.

Agen69 retains your personal information for as long as necessary for the purposes set out in this Privacy Policy, or as required by law. Agen69's general principle is to never store data longer than necessary.

Specific Retention Periods

• Active Account Data: For as long as your agen69 account remains active, all account information and transaction history will be retained so you can access your records at any time.
• Financial & Transaction Records: Financial transaction records are retained for a minimum of 7 years in accordance with applicable Malaysian financial regulations, even after account closure.
• KYC Records: Identity verification documents are retained for the period required by anti-money laundering (AML) regulations — typically 5 years after account closure.
• Support Communication Records: Customer support communications are retained for 3 years for reference purposes and to assist in resolving any disputes that may arise.
• Analytics Data: Anonymised usage data is retained for longer periods for platform analytics purposes, but in a form that cannot be used to identify you as an individual.

When your personal data is no longer needed and there is no legal obligation to retain it, agen69 will securely delete or anonymise that data using methods that ensure it cannot be recovered.

The agen69 platform is intended exclusively for individuals aged 18 and above. agen69 does not knowingly collect or process personal data from individuals under the age of 18. Registration by minors is strictly prohibited and constitutes a serious violation of agen69's Terms & Conditions.

Should agen69 discover that we have collected personal data from a minor without appropriate age verification, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect their child has registered an account with agen69 may contact our support team at support@agen69.run for prompt action.

Agen69 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to the services we offer Malaysian members.

When we make material changes to this Privacy Policy — changes that significantly affect how your data is used — agen69 will notify you via the email registered to your account or through an in-platform notification at least 14 days before the changes take effect. This gives you sufficient time to review the changes and make an informed decision about your continued use of agen69.

For minor changes that do not materially affect your privacy rights, agen69 may simply update the "Last Updated" date at the top of this page. We recommend reviewing this Privacy Policy periodically to stay informed of agen69's latest practices in managing your personal data.

If you have any questions, concerns, or complaints regarding how agen69 handles your personal data, or if you wish to submit a data rights request, please reach out to us through the following channels:

• Email: support@agen69.run – please state "Privacy Inquiry" in the subject line for faster handling.
• Live Support: The agen69 support team is available 24 hours a day, seven days a week in Bahasa Malaysia via the live support function within the platform.

Agen69 is committed to responding to all privacy enquiries within 14 business days. For more complex matters requiring further investigation, we will keep you informed of the progress within the same timeframe and provide a realistic estimated resolution date.

If you are unsatisfied with how agen69 has handled your privacy complaint after the internal process is complete, you also have the right to contact the Personal Data Protection Commissioner of Malaysia as the relevant supervisory authority.

This Privacy Policy is effective from 1 January 2026. The latest version is always available on this page.